Right to Cancel
We hope that your enjoy your purchase as much as we enjoying making it. But if you do change your mind, that’s OK. You have 14 days, from reciept, to notify us if you wish to cancel your order or exchange an item. We will ask for a brief why, to better understand how we can help you.
Refunds will be issued within 14 days of recieving the returned item(s). Returned purchases should be unused and in the same condition that you received, ideally in the packaging but securely packed if not. Return address and procedure will be communicated to you once you have informed us of your wish to cancel / return / exchange.
Please note, unless faulty, bespoke, custom, personalised or made-to-order to specific requirements are non-refundable. With the exception of mistakes made on our part (i.e spelling mistakes and errors)
Gift cards are also non-refundable.
Should you find fault, or your item arrive damaged we will ask for help in providing photographic evidence and descriptions of the concern. This is to best assess and rectify the issues swiftly and thoroughly.
To complete your return or exchange more swiftly, we will ask for receipt or proof of purchase to confirm order details – i.e. order number, customer details, product description.
Refunds
Once your return is received your refund will be processed, and a credit will automatically be applied to your original method of payment. Once issued on our end refunds can sometimes take time to process, while we are unable to chase refunds, if you have any concerns though please email us.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. We suggest obtaining proof of postage for all returns, tracked services are also advisable.